Shipping policy

SHIPPING POLICY

Last updated: 25 September 2026

This Shipping Policy applies to orders placed directly with Iron Raft Ltd.

Delivery Locations

We deliver to the destinations made available through our online checkout.

Some products or destinations may be subject to shipping restrictions.

If we are unable to fulfil an order to the delivery address supplied, we will contact you and, where appropriate, cancel and refund the affected order.

Processing and Dispatch

We aim to prepare and dispatch orders as promptly as reasonably possible.

Estimated delivery information may be displayed on the product page, during checkout or in your order confirmation.

Orders placed during weekends, public holidays or particularly busy periods may take longer to process.

If an item is described as a pre-order, back-order or made-to-order product, different timescales may apply and will be communicated where appropriate.

Delivery Times

Delivery times are estimates unless we expressly agree a guaranteed delivery date.

For UK consumer orders, unless a different delivery period has been agreed, we will deliver within the period required by applicable consumer law.

If there is a significant delay, please contact us at info@iron-raft.co.uk.

Delivery Charges

Shipping charges are calculated or displayed at checkout where applicable.

The amount may depend on:

destination;
parcel size;
parcel weight;
delivery speed; and
the shipping service selected.

Delivery Address

You are responsible for supplying a complete and accurate delivery address.

Please contact us as soon as possible if you realise an address is incorrect.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If an order is returned to us because an incorrect or incomplete address was supplied, or because delivery was not accepted or collected, we may require payment of reasonable additional delivery costs before resending the order, where permitted by law.

Tracking

Where tracking is available, tracking information will normally be provided electronically after dispatch.

Tracking information may take some time to update after a parcel has been collected by the carrier.

Risk During Delivery

For consumer orders, goods generally remain at Iron Raft's risk until they are delivered into your physical possession or into the possession of a person you have nominated to receive them.

Where you independently arrange your own carrier and that carrier was not offered by us as a delivery option, different rules may apply.

Lost or Damaged Deliveries

If your parcel arrives visibly damaged, is incomplete, or does not arrive when reasonably expected, contact:

info@iron-raft.co.uk

Please include your order number and any relevant photographs or delivery information.

Where a delivery problem is our responsibility, we will deal with it in accordance with your legal rights.

Parcels Shown as Delivered

If tracking indicates that a parcel has been delivered but you cannot locate it, please:

check the delivery address;
check any safe place specified for delivery;
check with other members of your household or premises;
check with neighbours where appropriate; and
contact the carrier if their tracking information provides additional details.

If you still cannot locate the parcel, contact us and we will investigate where appropriate.

International Delivery

International orders may be subject to:

customs clearance;
import duties;
local taxes;
tariffs; and
administration or handling charges.

Unless stated otherwise, these charges are not included in the product or delivery price paid to Iron Raft and are the responsibility of the recipient.

Customs requirements vary between countries.

You are responsible for ensuring that products you order can lawfully be imported into the destination country.

Iron Raft is not responsible for customs charges imposed by another jurisdiction.

If an international parcel is refused, unclaimed or returned because customs duties or import charges were not paid, we may deduct reasonable unrecoverable shipping, customs or handling costs from any refund where legally permitted.

Customs Delays

International orders can be delayed by customs procedures outside our direct control.

Any international delivery estimate should therefore be treated as an estimate rather than a guarantee unless expressly stated otherwise.

Multiple Shipments

We may occasionally send an order in more than one parcel.

Where this occurs, you will not be charged additional shipping solely because we have chosen to split the shipment unless agreed with you.

Contact

For shipping enquiries: