Returns Policy

Cancellation policy

You have an unconditional right to cancel your order within 14 working days of receiving your order. You must provide Iron Raft Ltd with written notice of cancellation and you must return at your own cost all goods in the state in which they were received by you. We will refund you in full, excluding postage costs, within 14 days of receiving the goods back.

Please note that we are unable to recall orders once they have been shipped and you will have to return the orders to us as normal.

Refunds

Please see our Cancellation policy above.

If there is a problem with the goods, please notify us by email prior to returning the item, providing details of the problem. In addition, you must provide us with a digital photograph of the problem as this saves you having to return the goods for inspection. We will deal with the matter in accordingly.

When returning an item, always ask for a Proof of Posting.  We are not liable for any returns that are lost or delayed in the post back to us.

Please note, we can only refund the card used in the original sale via Stripe.

 

If you have any questions on returns, please do get in touch with your order number : info@iron-raft.co.uk